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Our Privacy Policy

Last Updated: Jun 4, 2024

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FreedomPop is committed to protecting the privacy of its subscribers and visitors to its website. This Privacy Policy (“Policy”) describes how United Telecom, LLC, including its parents, subsidiaries, and/or affiliates, ("Company"),will collect, access, use or disclose your Personal Information. It applies to all of our products and services, including our customer portal (collectively, “Services”). It does not apply to third-party or affiliated services, which are governed by separate privacy policies. By using our Services, you consent to the terms of this Privacy Policy. For more information about our Services, please review our Terms and Conditions which may be found here and our Consumer Broadband Disclosure which may be found here.

We may modify the terms of this policy from time to time, and will notify of any material changes in the manner required by law. Please check this page regularly for updates.

What is Customer Proprietary Information?

Customer Proprietary Information (Customer PI or Personal Information) includes Personally Identifiable Information (PII), Customer Proprietary Network Information (CPNI), and the content of your communications.

PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Personal Information does not include information that is not used to identify you, such as aggregate or anonymous information. Federal and state law require Company to protect the confidentiality of Personal Information.

CPNI is information related to a subscriber’s use of Company’s network (e.g., broadband traffic statistics, device identifiers, call detail information) and information contained within Company subscribers’ voice-service bills. CPNI does not include directory information such as name, postal address, or telephone number. As Company provides our Services to you, Company obtains information about the quantity, technical configuration, type, location and destination of telecommunications services we provide to you, as well as some other information found on your Company bills. This information may constitute CPNI, as defined by federal law. Any CPNI that Company collects from you will be handled in accordance with federal law, the Company’s internal CPNI Policy and this Privacy Policy. Under federal law, you have the right, and Company has the duty, to protect the confidentiality of your CPNI.

How do we protect information?

We implement a variety of reasonable physical, technical, and administrative security measures to maintain the safety of your Personal Information. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, driver's license number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number and bank or other financial account number
  • Location Information, including general location data

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Retail Partners.

The categories of information we may collect include:

Retail Partners

  • Personal Identifiers, including Name, Email address, Postal address, and Telephone number
  • Commercial Information, including Purchases

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Email address, Online Identifiers, Internet Activity, General location dataWe delete or anonymize data concerning your use of our website within 15 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Driver's license number, Purchases, Credit or debit card number, Bank or other financial account numberWe keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 25 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, PurchasesWe keep customer feedback and correspondence with our customer service for up to 25 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, PurchasesWhere you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, PurchasesWe retain review, survey, and feedback data for up to 25 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online IdentifiersWe retain records related to privacy requests as long as necessary to comply with our legal obligations.
Data we collect for security purposes, including Name, Email address, Online IdentifiersWe retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Analyzing Data
  • Conducting Surveys
  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Meeting Compliance & Legal Requirements
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

How do we use your information?

We may use the information we collect from you in the following ways: To provide our Services, manage our network, and protect the security or integrity of the Services, our business, and other customers. To develop new products or services. To contact you about Company or third-party products, services, and offers that we believe you may find of interest. To personalize your experience of our Services and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better serve you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or similar purposes (including retention and winback marketing). To contact you by email, phone, or direct mail. To respond to legal processes and emergencies. For any other legitimate business purpose within the course of our customer-carrier relationship.

We may also use your Personal Information as described to you at the point of collection, with your consent. Where required, we will seek and obtain your consent to use your CPNI or other Personal Information for marketing purposes. If you would like to restrict the Company’s use of your CPNI or other Personal Information for the marketing of certain products or services, please mail your request to:

United Telecom, LLC dba FreedomPop c/o Red Pocket Inc.
Attn: CPNI
2060D Avenida de los Arboles
Suite 288
Thousand Oaks, CA 91362

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Collaboration & Productivity Tools, Contractors, Customer Support Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing ToolsAd Networks, Data Analytics Providers, and Shipping Services
Internet ActivityCollaboration & Productivity Tools, Contractors, IT Infrastructure Services, Payment Processors, and Sales & Marketing ToolsAd Networks and Data Analytics Providers
Commercial InformationCollaboration & Productivity Tools, Contractors, IT Infrastructure Services, Payment Processors, and Sales & Marketing ToolsAd Networks and Payment Processors
Financial InformationCollaboration & Productivity Tools, Contractors, IT Infrastructure Services, Payment Processors, and Sales & Marketing ToolsAd Networks and Payment Processors
Location InformationCollaboration & Productivity Tools, Contractors, Customer Support Tools, IT Infrastructure Services, and Payment ProcessorsData Analytics Providers

Do we disclose the information we collect to outside parties?

Subject to applicable legal restrictions on our use of Personal Information, applicable federal and state law, and your instructions to us, Company may disclose information we collect from and about you to third parties as follows (or as otherwise described to you at the point of collection):

  • Affiliates. We may share your Personal and non-Personal Information with affiliated entities for certain business purposes.

  • Agents. We may share your Personal Information with third parties who perform services on our behalf.

  • Third Party Verification Services. We may share limited Personal Information (e.g., name, postal address, phone number, or credit card information) about you with non-Company entities to assist with identity verification, payment transactions and to prevent fraud and identity theft. These third party verification services are governed by those entities’ separate privacy policies and not this policy.

  • Other Third Parties with Your Consent. We may share your Personal Information with other third parties with your consent. For example, you may permit Company to share your Personal Information with other third parties so that they may contact you about their products and services. The use of the information you agree to share will be subject to those third parties’ separate privacy policies.

  • Business Transfers. Your Personal Information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, your Personal Information may also be transferred as a business asset.

  • Protection of Company and Others. We may access, monitor, use or disclose your Personal Information or communications to do things such as: to comply with valid legal requests; in case of emergency, to protect our rights, property, or safety or those of our customers; to protect against fraud, malice, abuse, or illegal activity; to defend ourselves in court or other proceedings; to report to credit bureaus or collection agencies or to obtain payment for previously-billed products and services; where authorized by you; or to share with outside auditors or regulators.

De-identified or aggregated information. We may share Personal Information that is de-identified or in an aggregated form that does not directly identify you to improve our products, support our business, provide customer service, advertise our products, conduct market research, assist with research studies, assist with municipal or other government activities (e.g., planning), or to prepare internal or external reports. If we do so, we will take measures as required by federal law to protect de-identified data from re-identification.

Your use of third party applications and services. When using our Services, you may choose to use services and products offered by third parties, such as third party applications. When you leave our network, you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your Personal Information and obtaining information from Company, including location information (when applicable). You may also choose to give your Personal Information directly to third parties when using our wireless services or devices. The Personal Information you give to a third party will be subject to that third party’s terms, conditions and policies—not this Privacy Policy. You should always review a third party’s privacy policy and terms of service before providing your Personal Information to them or using their services or products.

Pre Installed third party applications Company has partnered with selected third-party application developers to enhance your FreedomPop experience, and their applications may be found on your device that you use with our service. These applications may or may not be branded as Company applications and may be preinstalled on your device when you obtain it from Company or installed on your device via over-the-air download at no cost to you. These applications may require Company to share certain Personal Information with the third-party application for them to function. When you use these applications, they may also share certain Personal Information with Company, which Company may use to provide you with enhanced Services, to market our offerings to you, or for any other purposes consistent with this policy. When you first subscribe to our Services, you will be given a choice to permit sharing Personal Information to facilitate the functioning of these applications. You may decline to opt-in to sharing Personal Information with these applications at that time or later by contacting us at the address above and following any required instructions. If you decline to opt-in, you may not be able to use these third party applications, and certain features of these applications may not function.

Third-party compliance with FreedomPop Privacy Policy. If we use any of the third parties as noted above, and those third parties require the use of Personal Information, we require that such third parties take reasonable steps to protect the confidentiality of that information. If you would like to restrict the disclosure of your Personal Information for the marketing of certain products or services, you may contact us at the address above.

Written requests may be sent to:

United Telecom, LLC dba FreedomPop c/o Red Pocket Inc.
Attn: Opt Out
2060D Avenida de los Arboles
Suite 288
Thousand Oaks, CA 91362

Company will make every reasonable effort to respond to these requests within 30 days. Requests that come to Company through means other than email or mail to the above-listed addresses may result in a delayed response.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue. Thank you for choosing FreedomPop.

What if I visit or use a third-party website, application, or service?

In an attempt to provide you with increased value, we may include third party links in our Services. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

What policies apply to children under the age of 13?

If we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. You should be aware, however, that wireless devices and services purchased for family use may be used by minors without the knowledge of Company. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.

What special rights apply to California consumers?

The California “Shine the Light” law, California Civil Code Section 1798.83, entitles California consumers to request information concerning whether a business has disclosed Personal Information to any third parties for that business’ direct marketing purposes. Company may share Personal Information between Company affiliates and marketing agents for marketing purposes. We do not share your Personal Information with unaffiliated third parties for their own independent marketing purposes without your consent. California residents may request the categories of Personal Information Company shared with its affiliates during the previous calendar year, if any. To make your request for information or to opt-out of the disclosure of Personal Information to third parties for their direct marketing purposes, send contact us using the address above or below. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.